Blog
Essays and notes on building companies, AI, healthcare, geopolitics and life, written in public and honestly. The main thread is a field guide to selling AI to Indian hospitals; a second, growing thread looks at how Indian hospitals actually run. Newest first.
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Why is the company that makes Claude paying a human writer Rs 3.25 crore?
Anthropic is hiring human writers for up to Rs 3.25 crore a year. What that salary says about where the value of writing now sits.
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ABDM for AI vendors: ABHA, HIP/HIU and FHIR when you sell to an Indian hospital
Part of Selling AI to Indian Hospitals, a field guide. If you sell AI into Indian hospitals, you already know the privacy question: the five data questions a hospital asks under the DPDP Act. There is a second question coming up more often, and it is not about privacy. It is about plumbing: does your…
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DPDP compliance for hospitals: what the 2025 Rules actually require
Under India’s DPDP Act your hospital is the data fiduciary and stays liable, even when a vendor holds the data. What the 2025 Rules require, and your checklist.
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WhatsApp for patient communication in Indian hospitals: what actually works
Patients live on WhatsApp, but it is a rules-bound channel. The 24-hour window, template approval, opt-in and per-conversation pricing, and where it genuinely helps a hospital.
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OPD queue management in Indian hospitals: where it clogs and what fixes it
A busy OPD queue is a coordination problem, not just a capacity one. Where outpatient queues clog in Indian hospitals, and the practical changes that get the same patients seen with far less waiting.
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How to reduce patient no-shows in Indian hospitals
An empty booked slot is pure lost throughput. Most no-shows are friction and forgetting, not apathy. The handful of changes that actually move the no-show rate in an Indian OPD, and where AI helps.
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Why hospital AI deals lapse at renewal (and how to earn year two)
The deal to fear is not the one you lose. It is the one you win and quietly lose at renewal. Why AI deals lapse in Indian hospitals, and how to earn year two before the renewal meeting.
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Patient flow in Indian hospitals: where the queue actually breaks
Patient flow is where the hospital experience quietly breaks, and rarely where people assume. The four places it breaks (no-shows, registration, the invisible wait, follow-ups), and an honest take on where AI helps and where it doesn’t.
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The objections you’ll hear selling AI to an Indian hospital, and how to answer them
The same five or six objections come up in nearly every hospital conversation: no budget, patients won’t use it, is our data safe, we tried AI before, no time, will it replace staff. What each really means and how to answer it.
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Integrating AI with a hospital: HIS/HMIS, WhatsApp and the front desk
Winning the buyer isn’t the last step. Plugging into what the hospital already runs is. A practical map of the three integration seams: the HIS/HMIS system of record, WhatsApp, and the human workflow at the front desk.